Returns & Refunds Policy

Vape Warehouse UK

At Vape Warehouse UK, customer satisfaction is important to us. If you are not fully satisfied with your purchase, please review our returns and refunds policy below to understand your rights and our procedures.

Eligibility for Returns

We accept returns under the following conditions:

• Items must be unused, unopened, and in their original packaging

• The return request must be made within 14 days of delivery

• Proof of purchase (order number or receipt) is required

For hygiene and safety reasons, used vaping products cannot be returned, unless the item is faulty.

Non-Returnable Items

Due to health and safety regulations, we cannot accept returns on:

• Opened or used e-liquids

• Opened disposable vapes

• Used vape devices, coils, pods, or mouthpieces

• Clearance or sale items (unless faulty)

Faulty or Damaged Items

If you receive a faulty, damaged, or incorrect item, please contact us within 48 hours of delivery.
Provide clear photos or videos showing the issue so we can assess the claim quickly.

If the fault is confirmed:

• We will offer a replacement or refund

• Return postage may be covered where applicable

Refund Process

Once your return is received and inspected:

• Approved refunds will be processed within 5–7 working days

• Refunds are issued to the original payment method

• Shipping fees are non-refundable unless the item is faulty or incorrect

Return Shipping

• Customers are responsible for return shipping costs unless the item is faulty

• We recommend using a tracked postal service, as we cannot be responsible for lost returns

How to Request a Return

To start a return, please contact our customer support team with:

• Your order number

• Reason for return

• Photos or videos (if the item is faulty)

Our team will provide return instructions once the request is approved.

Contact Us

If you have any questions about our returns or refunds policy, please contact Vape Warehouse UK customer support. We’re always happy to help.